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FAQ / Sending and Mailing | |||||||||
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Why can't I send a copy of the item and keep the original? Because that's illegal. BarterBee.com does not promote, encourage, or condone, any illegal activities, including violation of any copyright laws. Any member caught participating in such activities will instantly and permanently lose their membership. What do I do if I get a request for my item? From the My Trades link at the top of every page you can go to a list of all your active trades, which includes your active requests from other members. To send a requested item, click on the the word Send next to the item and follow the instructions. By completing and submiting this form, you are acknowledging that you are sending the item, and the requesting member will be notified by email that you have sent it. What envelopes do I use to mail the item? You may order and use the BarterBee.com envelopes which come with a protective disk sleeve and are insured against damage and loss in the mail, or you can use any other type of envelopes you wish to buy. We strongly recommend using a bubble envelope to protect the item from damage. If the envelope you use is not the appropriate size, thickness, or stiffness, the USPS's letter handling system that will bend and crack your item. You are responsible for any item that is damaged if you did not use a BarterBee.com envelope. Why should I use the BarterBee.com envelopes rather than ones I buy on my own? If you use the BarterBee.com envelopes to send your items, BarterBee.com will insure your mailing for damage and loss. If you mail your item using the BarterBee.com envelope and the requestor says it wasn't received or it was damaged in the mail, we will give you your points for the item anyway. If you use other envelopes in this situation, you will not receive any points for the item and will be out the item. How and where do I get more BarterBee.com envelopes? You can order my envelopes by going to Buy Envelopes. Specify the quantity of envelopes you would like to purchase. Prices do not include shipping and applicable sales tax and will be calculated prior to your order confirmation. Envelope orders are fulfilled on business days within 24 hours of order placement if placed before 10:00am PST and will be mailed via U.S. Postal mail. 
How much does mailing cost? Mailing costs depend on the item, but most single-disc items require only $1.05 to send. The USPS postage for first class flat (large envelope) is $0.88 for the first 1 ounce and $0.17 for each additional ounce. If you only have first class letter stamps and don't want to go to a post office to purchase special stamps, then you can put 3 stamps on for one disc (with or without inserts) and an additional stamp for each additional disc you add. If you wish to pay the exact postage required, then you will need to buy some $0.17 stamps. For one disc the postage is $1.05 ($0.88 stamp + $0.17 stamp). For each addition disc you will add a $0.17 stamp. How much does mailing cost for Game cartridges? The USPS postage for first class flat (large envelope) mail is $0.88 for the first 1 ounce and $0.17 for each additional ounce. We have weighed the following game cartridges and calculated the necessary postage assuming only a thin 2 or 3 page booklet has been added. If you have a game cartridge that is not listed, please weigh it and let us know the weight, and we will calculate the postage and add it to this FAQ.
Booklets and manuals can add significant weight and postage. Who pays for shipping and why? The person who lists the item will pay for the postage. Postage starts at $1.05 and goes up with the number of discs, so take that into consideration when determining the point value of an item you list. When you request an item, the person sending the item will pay the postage to send it to you. BarterBee.com requires the member who is sending the item to pay for the postage in order to not delay the and simplify the transaction. How do I deal with multi (2 or more) disc sets? Simply insert the discs as you normally would into the inserts, they will fit just fine. You will need to add additional postage ($0.17 for each additional disc) before sending the item. If you are listing a 2 or more disc set on BarterBee.com, please keep this in mind when assigning your point values. How will I know when the requestor receives and accepts my item? When you indicate that you've mailed the item, we will email the requestor that it has been sent, and to inspect and accept it when they receive it. When the requestor accepts the item you mailed, you will receive an email confirming your points for that item.
When do I get the points for sending my item? When the requestor indicates that your item has been received and accepted you will get a confirmmation email and the points will be added to your account. How come I can't send the case with the item? In order to keep your shipping costs down, we have decided to forgo having you send the case. Besides being something that could break in the mail, cases also add unneeded weight and therefore postage. Members who use BarterBee.com envelopes will also receive a protective sleeve with the envelope. Since you can request an item with the covers and inserts, you can insert the item you receive back into an empty case left over from an item you sent to another member. We expect members to be trading and to use the empty cases they will have from trading. If the cover for the item you are sending can not be separated from the case and you wish to include the cover, you will be required to mail the entire case. In this situation you must weigh the item and add the correct additional postage. Don't forget when choosing the item's listing point value. What if the person I sent the item to indicates they didn't get it? If a member doesn't receive an item you sent, they will report the item as missing. All missing items will be investigated for fraud, and any violation of BarterBee.com Terms and Conditions can result in termination of membership. If you use the BarterBee.com envelopes, you will still receive your points after the incident has been reported. If you used your own envelope you will have lost your item. The USPS is very reliable and this has been a rare occurance for BarterBee.com trades, but we encourage you to purchase and use the BarterBee.com envelopes so that we may insure your items sent. Why are the items mailed using the USPS? Mail sent through the USPS has proven to be reliable and is the most cost-effective way to send the items. Do I have to send an item to a member with a poor rating? No, this involves a Cancel. You do not have to mail an item to a member with a poor rating. You will need to make sure to acknowledge that you will not be sending the item by going to the My Trades clicking on the 'send' next to the item and then indicating that you are not sending the item. The more request you Cancel, the lower your rating will go. If you continually cancel requests your membership could be suspended.
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